Contact Us

Every message on this page reaches a person, not a ticket queue. Below are the questions readers ask before writing to us, answered plainly so you know what to expect.

Who reads the messages?

Lachlan Prentice reads everything that arrives, and forwards anything technical to the specialist on the panel who covers it. Payment queries go to Ruben Castellano, bonus terms to Harriet Sinclair.

How do I get in touch?

Write to [email protected] with a clear subject line. That single address covers reader questions, corrections, media requests and partnership enquiries, and it is monitored on weekdays from Wellington.

How long until I hear back?

Two working days for a normal reader question, and same day when a payout dispute is already in progress. If a week passes with no reply, resend the message, because a spam filter is the usual explanation.

What should I put in the message?

Name the operator, the date, the amount if money is involved, and what you have already tried. A screenshot of the cashier page or the chat transcript turns a vague query into something we can actually check against our own test notes.

Can you recover money from a casino for me?

No, and anyone promising that should worry you. We can tell you which regulator issued the licence, where the dispute resolution clause sits in the terms, and what wording tends to get a stalled withdrawal moving.

Do you accept paid placements?

Not for scores or positions. Commission funds the testing, and every ranking on this site is decided after the money has been deposited and withdrawn. Tell us if you spot an error and it gets fixed with a dated note.